Frequently asked questions
Before you walk over.
Buyers
What is The Candy Lady?
A neighborhood sweets marketplace. You browse approved local sellers, order candy, sweets, snacks, and drinks, pay by card, and pick up your order with a code.
Is there delivery?
No. Pickup only.
How does an order work?
Pay online by card when you order, and you'll get a pickup code. The seller marks the order packing, then ready, then complete. Collect it when it's ready and show your code.
What can I buy?
Candy and other sweets, plus snacks and drinks. Each seller chooses what they carry and sets their own prices.
How do I pay?
By card at checkout. Payments are processed by Stripe, and The Candy Lady doesn't store full card numbers.
Do I need an account?
Yes. Create an account, sign in, browse approved shops, pay at checkout, and collect with your pickup code.
Where do I pick up?
At the seller's shop. Each seller's profile shows their hours, neighborhood, and pickup notes.
How do I know a shop is real?
Every seller applies and is reviewed before the shop goes live for buyers.
Can I cancel or get a refund?
Each seller sets their own refund and cancellation policy. The Candy Lady doesn't enforce a single policy for every shop, so check with the seller about your order.
Is there a fee on top of the listed price?
No. You pay the listed price for your items by card at checkout.
What area do you cover?
The Candy Lady works at the neighborhood level. It connects you with local sellers and snack spots you can walk to.
Who sets pickup hours?
Each seller sets their own pickup hours. You'll find them on the seller's profile.
Is there a minimum age?
Families are welcome. The Candy Lady doesn't knowingly collect or sell children's personal information without appropriate permission. See the privacy policy.
Sellers
How do I start selling?
Apply. Your application is reviewed, and your shop goes live for buyers only after approval.
What am I allowed to sell?
Anything sweets-related: candy, baked treats, snacks, drinks, and more.
Can I set my own prices?
Yes. You set the price for everything you sell.
How do I handle an order?
Buyers pay by card first. You'll see paid pickup orders and mark them packing, ready, then complete.
Do I have to verify my identity?
Sellers may be asked to verify their identity through Stripe Identity. Stripe holds the ID photo and selfie; The Candy Lady keeps only the verification status.
Can I offer delivery?
No. Pickup only.
How do I pause or close my shop?
Email joshk93238@gmail.com and ask to pause or delete your shop. You can do that anytime.
What can I set on my shop profile?
Your operating hours, your neighborhood, and pickup notes that tell buyers how to collect their orders.
Can I set my own refund policy?
Yes. Each seller decides their own refund and cancellation policy.
Account and privacy
How do I delete my account?
Email joshk93238@gmail.com to access, correct, or delete your personal information. Some records may be kept for legal, security, or transaction history. Read the privacy policy.
Who sees my card number?
Stripe handles cards. The Candy Lady doesn't store full card numbers.
Who do I contact?
Email joshk93238@gmail.com, or visit the contact page.